HOW CAN I CONTACT CUSTOMER SERVICES?
You can contact our customer services by email at email@example.com.
IS ANGELANDROCKET.COM A SECURED WEBSITE?
Yes. All information transmitted is secured using the official internet protocols. Angelandrocket.com does not store credit/debit card information – they are secured on our financial provider’s secured server.
WHERE DOES ANGELANDROCKET.COM DELIVER?
Angelandrocket.com delivers all over the world with few exceptions. We are able to ship to many countries on a DDU basis (delivery duty unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside for the EU.
DO YOU HAVE A GIFT SERVICE?
Angelandrocket.com is the perfect place to buy someone a present, and because of this we are currently in the process of sourcing beautiful packaging to be able to provide this service. We hope to be able to offer gift wrapping shortly, please sign up to our website and we will notify you when this is available.
WHAT PAYMENT METHODS DOES ANGELANDROCKET.COM ACCEPT?
We accept visa, MasterCard, Apple Pay and PayPal. Payment is only debited from your card at time of dispatch.
HOW DO I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
Once we’ve dispatched your items, we’ll send you an email to the email address you used to place the order. just so you know, any orders placed over the weekend or on a bank holiday will not be dispatched until the next working day.
WHERE IS MY ORDER?
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, angelandrocket.com is not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
WHAT IF I HAVE RECEIVED A FAULTY ITEM?
This isn’t what we like to hear at all, we’re really sorry. Please email our customer service department on firstname.lastname@example.org and we shall resolve this as soon as possible.
WHAT IF I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER?
We can’t bear making mistakes, but very occasionally it might happen. Please email our customer service department on email@example.com and we shall resolve this as soon as possible.
I’VE ONLY RECEIVED PART OF MY ORDER, WHAT’S HAPPENED TO THE REST OF IT?
Don’t worry; we regularly dispatch orders in multiple packages as we send items from different locations. You’ll only be charged once for the postage, of course. Each time we dispatch something we’ll send you an email to let you know what’s been sent.